We do charge a 10% restocking fee for items that are not defective and are returned as just didn't like it. We are a small 2 person shop, we are unable to sustain if we refunded due to a choice that was out of our control. Please before purchase, if unsure reach out to us. We will answer any questions and provide you with extra pictures / video. You or any other company are not allowed to steal, download, screenshot our pictures or content on the website for business purpose. You are more than welcome to ask for permission.